Terms of use

By using the Mituda website (mituda.com), you agree to the terms below. We have tried to keep them in plain language.

1. What Mituda is

Mituda helps you find independent travel providers in Georgia, drivers and guides, and contact them directly. The service is run by the Mituda team. We are not a tour operator, not a travel agency and not a party to your trip. Our job is to show you a vetted option and give you the driver's or guide's direct contact. The service itself is provided by them, not by Mituda.

2. How the service works

We don't take prepayment and don't process payments on the website. You pay the driver or guide directly, in person, on the terms you agreed with them. The full process is described on How it works.

3. What we expect from travellers

• Give real contact details in your request.
• Let the driver or guide know as early as possible if you cancel. Cancelling without penalties is explained in our Cancellation policy.
• Don't collect drivers' and guides' contacts from the site for anything other than genuinely requesting a service.
• Only review trips that actually took place, using the invitation we send you.

4. What we expect from drivers and guides

• Give only accurate information in the service description: what's included, the price, the cancellation terms.
• Provide the service as described on the website and in line with Georgian law, including responsibility for the traveller's safety during the trip.
• Reply to requests within a reasonable time and say if the service is temporarily unavailable.
• Don't use other people's photos and don't make false claims about your qualifications, such as a guide licence you don't hold.

5. Review and publication

Some changes a driver or guide makes are checked by us before they go live: the service description, itinerary, terms, photos and claims about qualifications. Other changes apply straight away: availability, price changes within a set limit, and contact phone number. Mituda may refuse to publish, pause an offer or remove a driver or guide from the catalogue if information turns out to be false or there are repeated justified complaints.

6. Reviews

Reviews on Mituda are collected only through personal invitations after a confirmed trip. It is not allowed to post false reviews, inflate reviews for yourself or competitors, or offer discounts or any other reward for a review.

7. Limitation of liability

Mituda is not a party to the arrangement between the traveller and the driver or guide and is not responsible for the quality, safety or outcome of the service. That responsibility lies with the driver or guide. We also can't guarantee that a request will be confirmed or that a reply will come within a certain time, although we do everything reasonable to make that happen (see How we vet providers, section "If something goes wrong").

8. Text and photos

The text, photos and design elements of the website belong to the Mituda team or are used with the permission of their owners, including drivers and guides who provided their own photos. Please don't copy material from the site without permission.

9. If there is a dispute

If you have a complaint about how the website works, write to us and we'll try to sort it out. Questions about the service itself are settled with the driver or guide who provided it. We'll help you get in touch and work out what happened; see our Cancellation policy for details.

10. Changes to these terms

We may update these terms. The date of the last update is shown at the top of the page. If you keep using the website after a change, that means you accept the new version.

11. Contact

For questions about these terms, write through the form on the contacts page or at info@mituda.com.